General Terms & Conditions
Welcome to Rosilya.
By using this website or placing an order, you agree to the following terms and conditions:
* All products offered on this website are authentic and produced by Rosilya.
* We strive to display product images and descriptions as accurately as possible. However, slight variations in colors or packaging may occur due to screen settings or packaging updates.
* Rosilya reserves the right to modify prices, promotions, product information, or website content at any time without prior notice.
* Customers are responsible for ensuring that products are suitable for their skin or hair type. A patch test is recommended before full use.
* Rosilya is not responsible for any issues resulting from improper use of products or failure to follow usage instructions.
* All website content, images, designs, and trademarks are the property of Rosilya and may not be copied, reproduced, or used without prior permission.
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Payment & Shipping Policy
Payment Method
Prepaid Orders
* Customers may pay the full order amount in advance using the available payment methods.
* Orders are processed and prepared for shipment once payment has been confirmed.
* No additional fees apply to prepaid orders.
Cash on Delivery (COD)
* For customers who prefer Cash on Delivery, a 35% deposit of the total order value is required to confirm the order and begin processing.
* The deposit is deducted from the total order value and is not considered an additional charge.
* The remaining balance is paid upon delivery.
* Order preparation and shipping begin once the deposit has been received and confirmed.
* In the event of order cancellation after confirmation or refusal to receive the shipment, the deposit is non-refundable as it covers processing and shipping costs.
Shipping
* Orders are typically processed within 1–3 business days after order confirmation.
* Delivery times may vary depending on the destination and shipping provider about 1-5 business days.
* Shipping fees are calculated and displayed at checkout.
* During promotional periods, holidays, or high-demand seasons, order processing may require additional time.
* Customers are responsible for providing accurate shipping information and a valid contact number to avoid delivery delays.
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Return & Exchange Policy
Due to the nature of personal care and cosmetic products, the following conditions apply:
Returns & Exchanges
* Return or exchange requests may be submitted within 24 hours of receiving the order if the product arrives damaged or if an incorrect item was sent.
* Customers must contact our support team and provide clear photos of the product and packaging.
* Products must remain unused and in their original condition to qualify for a return or exchange.
Non-Returnable & Non-Exchangeable Items
* Opened or used products.
* Products damaged due to improper storage or handling after delivery.
* Requests submitted after the specified reporting period.
Refunds
* Once a return request is approved, refunds will be issued using the original payment method whenever possible.
* Refund processing times may vary depending on the payment method used.
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Allergy Disclaimer
As skin and hair types vary from person to person, Rosilya recommends performing a patch test before using any product. If irritation or an allergic reaction occurs, discontinue use immediately and consult a healthcare professional if necessary.
